ViaTech Publishing Solutions (“ViaTech”) has a global footprint, with legal entities, business processes and IT systems which cross international borders. This Privacy Statement applies to all ViaTech owned websites, domains, services, applications, and products.
Links to third-party websites
ViaTech sites or services may provide links to third-party applications, products, services, or websites for your convenience and information. If you access these links, ViaTech does not control any third-party sites or their privacy practices, which may differ from ViaTech’s policies.
Collection of personal information
Personal information is any information which personally identifies you or from which you could be identified. This may include your name, address, telephone number, email address and profession or occupation.
ViaTech collects, exports, and uses personal information to manage your relationship with us and to better serve you by personalizing your experience and interaction with us. We may collect your personal information through your access and use of website, web-based applications, or mobile applications, during conversations or correspondence with ViaTech representatives, when you purchase goods or services.
ViaTech may collect personal information from you in the following ways:
• product or service orders, activations and registrations
• profile creation and user verification for online services
• information requests or complaints
• marketing, newsletter or support subscriptions
• survey participation
• visits or browsing on our websites
The types of personal information ViaTech may collect from you includes:
• personal and business contact information, such as name, address, telephone number and email address
• in some cases, your business contact data may be provided to ViaTech by a designated entity within your business or enterprise (such as a member of your IT department)
• financial information, such as your credit/debit card number or other billing information
• other unique information such as user IDs and passwords, product functionality or product and service preferences
• geo-location data such as your IP address or physical location when you request location based services
• details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your requests
• any additional information relating to you which you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise
• information you provide to us through our service center, customer surveys or visits by our representatives
In addition to the information you provide, ViaTech may also collect information during your visit to our website, web-based application through our automatic data collection tools, which include cookies and embedded links. These tools collect certain traffic information your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived. They may also collect information about your Internet Protocol (IP) address, unique device identifier, clickstream behavior (i.e., the pages you view, the links you click, and other actions you take relating to ViaTech websites) and product information. We may also use some of these automatic data collection tools relating to certain emails and communications sent from ViaTech and therefore may collect information using these tools when you open the email or click on a link contained in the email.
ViaTech also collects information from publicly available sources we deem credible. The information ViaTech collects from its public sources may be used along with the information we collect when you visit our sites.
We do use client specific information which has been provided to us by your employer to enhance the personal experience and services we provide.
ViaTech may also collect some information which is not personal information because it does not identify you or anyone else. For example, we may aggregate information about how users use our websites, products or services.
How we use your information
ViaTech may use your information to:
• manage our relationship with you
• assist you in completing a transaction or order
• prevent and detect security threats, fraud or other malicious activity
• communicate with you about our products, services or support and send marketing communications
• provide products, services and support to you
• improve and develop products, services and support including through quality control, research and data analysis activities
• update you on new services and benefits
• measure performance of marketing initiatives
• allow you to participate in contests and surveys
• answer enquiries, provide information, support or advice about existing and new products or services
• personalize some ViaTech websites
• provide you with access to protected areas of our websites
• assess and improve the performance and operation of ViaTech websites
• to keep your contact details up to date
• to process and respond to any comment or complaint made by you
You are in control of your privacy preferences regarding the marketing communications we send. You may choose to opt out of receiving future commercial email messages from us. Each commercial email sent by us contains a link with instructions on how to remove yourself from our email list. Please note, if you are a current employee of one of our customers, and you opt out of receiving commercial email from us, you will continue to receive email from us regarding operational issues surrounding publications from your employer.
Credit card information is used only for payment processing and fraud prevention and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
How we share your information
ViaTech will not provide your personal information to others except as described below. We share personal information in the following ways:
ViaTech retains service providers and suppliers to manage or support its business operations, provide professional services, deliver complete products, services and customer solutions and to assist us with marketing and communication initiatives. These providers and suppliers may be located in the US or other overseas locations and include, for example, credit card processors, debt collectors, providers of customer support, marketing and communications, hosting and IT service providers, email service providers, automated data processors, shipping agents, management and support of ViaTech websites, order fulfilment and delivery. Suppliers and service providers are required by contract to keep confidential and secure the information received on behalf of ViaTech and may not use it for any purpose other than to carry out the services they are performing for us.
ViaTech may also transfer your personal information to other ViaTech-owned business entities in the US and Worldwide. By accessing our websites, registering for an account or service, or otherwise providing ViaTech with your personal information, you consent to this transfer of your personal information throughout the global ViaTech enterprise.
Except as described in this Statement, ViaTech will not share the personal information you provide to us with third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other malicious activity; (iv) enforce/protect the rights and properties of ViaTech; or (v) protect the rights or personal safety of ViaTech, our employees, and third parties on or using
ViaTech property when allowed and compliance with the requirements of applicable law.
Circumstances may arise where, whether for strategic or other business reasons, ViaTech decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is ViaTech’s practice to seek appropriate protection for information in these types of transactions.
Access to and accuracy of your information
ViaTech strives to keep your personal information accurately recorded and secure. We have implemented technology, processes and policies to help maintain data accuracy. Through our platform we provide individuals with access to their personal information and the reasonable capability to review and correct it. Access requires steps to verify your identity, such as requiring a password and user ID, before granting access to your data. To view and make changes to the personal information you directly provided to ViaTech a request can also be made here (we need to create a link to a hubspot request form). ViaTech will respond to requests within 30 days.
How ViaTech uses automatic data collection tools
The following section provides additional information about commonly-used web technology tools.
A “cookie” is a small data file transferred by a website to your computer’s hard drive. ViaTech or its service providers send cookies when you surf our site or sites, make purchases, request or personalize information, or register yourself for certain services. Accepting the cookies used on our site, may give us access to information about your browsing behavior, which we may use to personalize your experience. Cookies are typically classified as either “session” cookies or “persistent” cookies.
• Session cookies do not stay on your computer after you close your browser.
You can find information on popular browsers and how to adjust your cookie preferences in the help and support section of your browser.
For some applications and websites, ViaTech and third parties with whom we partner will use Flash local shared objects (LSOs) and similar technologies to store Flash content information and preferences. LSOs perform similar functions to HTML browser cookies and deposit small files on your computer, which are commonly called Flash cookies. Flash cookies are different from browser cookies and cookie management tools provided by your browser may not remove Flash cookies. To learn more about Flash Cookies and how to manage the related privacy and storage settings, please visit the Adobe Systems website.
Some web pages, applications, and HTML-formatted email use web beacons alone or in conjunction with cookies to compile information about your website usage and your interaction with email. A web beacon is an electronic image, called a single-pixel (1x1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the web beacon is placed.
You may be able to disable web beacons in email messages by not downloading images contained in the message you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a web beacon or other automatic data collection tools in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider.
If you choose to receive marketing emails or newsletters from ViaTech, we may automatically collect personal information about you. For example, through web beacons and personalized URLs embedded in these emails or newsletters, ViaTech can track whether you’ve opened those messages and whether you’ve clicked on links contained within those messages. For more information on embedded web links, see below.
Embedded Web links
In emails, web links can allow ViaTech to determine whether you have clicked a link in an email, and this information about the interaction may be connected to your personal identity. If you do not want us to collect information about the links that you click, you can:
• change your choice about how you receive communications from ViaTech (i.e. choose a text-based version of the message where available) or choose not to click links in an email we send.
Keeping your personal information secure
ViaTech takes the trust you place in us seriously. To prevent unauthorized access or disclosure, maintain data accuracy, and to ensure the appropriate use of the information, we utilize reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. ViaTech retains data only as required or permitted by local law or for a legitimate business purpose.
When collecting or transferring sensitive information such as credit card information we use a variety of additional security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol, and other commercially available cryptographic techniques
Credit card numbers are used only for processing payments and are not used for other purposes.